Customers use blackmail in order to get discount from hoteliers.This is the case of 80 UK hotels and Bed & Breakfasts. They say that if they don't get a better price (up to 50 % discount sometimes) or an upgratted room, they will post a bad comment on TripAdvisor.
TripAdvisor has 50 million reviews from hotels, restaurants and airlines customers.
Indeed a bad comment and rating on the TripAvisor web site can cost a hotel tens thousands of pounds in lost bookings.
Something need to be done, hoteliers can't prove anything...but customers don't have evidence neither...
Nice find Camille !
RépondreSupprimerIt's scary how some people are trying to use the system. But I do trust this article and I can tell that many many people are doing this in order to have discount/free upgrade/no charge for a damage in their room ...
It's now up to us to manage to differentiate which reviews are real, objectives and which reviews are not !
I worked in a hotel in Mexico this summer and as a Manager on Duty there I saw this kind of client; I had been warned about them when I started and I confirmed that their strategy has always to do with the menace of writing awful reviews on TripAdvisor...So, yes, watch out! They're out there!!
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